Shipping & Returns Policies

At Lumaya, your satisfaction is important to us.

How to Return a Product?

Unused Products

- Products can be returned within 7 days of delivery if they are unopened, unused, and in their original packaging.

- Once we receive and inspect the returned item, a refund will be processed to your original payment method.

Opened or Used Products

- Due to hygiene and safety reasons, we cannot accept returns on opened or used skincare products.

- However, if you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with photos of the product and packaging.

Damaged or Incorrect Orders

- If your order arrives damaged or you receive the wrong product, we will gladly arrange a replacement or refund at no additional cost.

How to request a return?

Email us at customercare@getlumaya.com with:

- Your order number

- A brief description of the issue

- Photos (if applicable)

Our team will respond within 1-2 business days.